Swypatune Refund Policy
At Swypatune, we are committed to delivering a fair, engaging, and transparent experience for all users—whether you're a contestant, voter, or fan. Due to the nature of our platform and the digital services provided, our refund policy is outlined as follows:
1. Swypcredit Purchases (Voting Credits)
- All purchases of Swypcredits are non-refundable, except in the following exceptional cases:
- Duplicate transactions due to a technical error
- Unauthorized charges reported within 48 hours of the transaction
- Failed credit delivery despite successful payment (with proof)
- To request a refund for any of the above, please contact support@swypatune.com within 48 hours of the transaction, attaching your payment receipt and describing the issue.
- Note: Refunds will not be issued for unused credits or after a voting period ends.
2. Contest Entry Fees (If applicable)
Currently, contestant entry to Swypatune is free. If a paid entry model is introduced in the future:
- Entry fees will be non-refundable once registration is confirmed.
- If a user is unable to participate due to a verified platform error, credit or refund alternatives may be considered.
3. B2B Services (for Brands, Events, and Creatives)
For enterprise clients using Swypatune for contests (e.g. pageantry, award voting):
- Project deposits are non-refundable once work begins.
- Cancellation prior to project start may incur a 15% admin fee.
4. Fraudulent Use or Abuse
Refunds will not be granted to users found abusing the system (e.g. vote buying through bots, duplicate accounts, or fake transactions). Such accounts may also be suspended.
5. How to Request a Refund
Email: support@myswypatune.com
Include:
- Full Name
- Email or phone number used on Swypatune
- Payment receipt
- Reason for refund request
We aim to process refund requests within 7 working days if eligible.
Swypatune reserves the right to update this policy at any time. Last updated: August 7, 2025
